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Global IT Services & Infrastructure Delivery

Global IT.Delivered with Precision.

From managed IT support and field engineering to infrastructure deployments and technical staffing, Fold Networks helps businesses deliver technology operations across borders.

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  • 190+ countries supported
  • 24/7 multilingual support
  • Onsite field engineering
  • Single-vendor delivery
Capabilities

One partner for the full lifecycle of your IT operations.

Support, engineering, people and hardware, coordinated by one team. Fold Networks plugs into your operation wherever your users, sites and data centers are.

Managed IT & Field Engineering

Remote support when it can be fixed remotely. An engineer on site when it can’t.

Our helpdesk and field teams work as one service, so issues move from ticket to resolution without changing hands between vendors.

  • End-user computing supportDevices, peripherals, software and user requests.
  • Network and data center supportStable, secure connectivity, plus maintenance and troubleshooting on site.
  • Operating system supportInstallation, updates and troubleshooting.
  • Onsite dispatch and scheduled visitsBreak-fix, installs, smart hands and recurring site visits.
Service flow
  1. Request logged24/7 multilingual helpdeskIntake
  2. Triage & remote fixResolved remotely where possibleRemote
  3. Engineer dispatchedLocal field technician on siteOnsite
  4. Resolved & reportedClosure notes back to your teamClosed

Illustrative service flow

Global Delivery & Project Execution

Many sites. Many countries. One delivery plan.

Our IT project management services bring precision to complex global initiatives: surveys, procurement, cabling, deployment and handover, coordinated as a single programme.

  • On-time, on-budget delivery
  • Improved resource readiness
  • Streamlined global execution
  • Enhanced collaboration with your teams
IT project management

Illustrative project plan

Infrastructure & Data Center

The physical layer, built and supported properly.

From the devices on every desk to the cabling, switching and security systems behind them, we source, install and support the infrastructure your business runs on.

  • DCData center supportRack and stack, migrations and emergency support.
  • NETNetwork switchingInstallation and support of switching infrastructure.
  • CBLData cablingStructured cabling and connectivity.
  • WIFIEnterprise Wi-FiWireless surveys, deployment and optimisation.
  • SECCCTV & access controlPhysical security systems on site.
  • AVAudio visualMeeting room and conferencing technology.
Technical Staffing & Resource Deployment

The right engineer, for a day or for the long term.

A single-vendor approach to sourcing, managing and maintaining skilled IT professionals worldwide, from short-term project engineers to long-term dedicated onsite resources.

A

Dedicated onsite IT professionals

Engineers embedded in your sites and working to your processes.

B

Recurring scheduled visits

Planned site visits for maintenance, checks and user support.

C

Backfill IT staff

Cover for leave, vacancies and peaks without gaps in service.

D

Service delivery management

One point of accountability across your resources and locations.

Why Fold Networks

Global reach, with local execution.

We combine worldwide coverage with people on the ground who know the site, the language and the local requirements.

About Fold Networks

  • 01Localised globalisation

    One partner across countries, with local engineers who understand each site and its requirements.

  • 02Broad expertise

    End-user computing, networking, data center, deployment, staffing and procurement under one roof.

  • 03Quick deployment

    Engineers and resources mobilised quickly for new sites, projects and urgent requests.

  • 04Flexible scaling

    Scale support up or down by site, region or project without renegotiating with new vendors.

  • 05Always-on support

    24/7 multilingual support for your end users and IT teams, every day of the year.

How we engage

A clear path from first conversation to steady-state service.

  1. 01

    Share your requirements

    Tell us about your sites, users, timelines and the support or resources you need.

  2. 02

    Scope and plan

    We define coverage, resourcing and delivery approach, and agree a plan with your team.

  3. 03

    Mobilise and deliver

    Engineers, equipment and project management are put in place and the work is delivered.

  4. 04

    Support and improve

    Ongoing support, reporting and service delivery management as your needs evolve.

Start a conversation

Planning a rollout, a support contract or a staffing requirement?

Tell us what you need delivered and where. We will come back to you with a clear next step.

Discuss Your Requirements Explore Our Services

Or email Info@foldnetworks.com